Terms of Service & Privacy Policy
Last Updated: 1/14/25
Welcome to Elle Society Salon! These Terms of Service (“Terms”) govern your use of our website, salon services, and any other interactions with Elle Society Salon, including appointments, promotions, and communications. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website and services.
1. Overview
Elle Society Salon provides hair services, salon experiences, and products to our clients. These Terms apply to all users of our website and clients visiting our salon. We reserve the right to update or modify these Terms at any time without prior notice. Please review them periodically to stay informed of any changes.
2. Appointments and Cancellations
• Booking an Appointment: Appointments can be scheduled via our website, by phone, or in person. When booking, you may be required to provide your name, phone number, and payment information to secure your appointment.
• Cancellation Policy: We require at least 48 hours’ notice for cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee. This policy ensures that our stylists’ time is respected and that we can accommodate other clients.
• Late Arrivals: If you arrive more than 15 minutes late, we may need to reschedule or adjust the service provided, depending on availability.
3. Payments and Pricing
• Service Fees: All service fees are listed on our website and are subject to change. The final price will depend on the specific services provided and any additional requests made during the appointment.
• Deposits and Prepayments: Some services may require a deposit or prepayment to secure the appointment. Deposits are non-refundable unless otherwise stated.
• Refunds and Returns: We do not offer refunds for completed services. If you are dissatisfied with a service, please contact us within 7 days, and we will work to resolve the issue.
4. SMS and Email Communications
By providing your phone number or email address, you consent to receive communications from Elle Society Salon regarding appointments, promotions, and updates. You may opt out of SMS messages at any time by replying “STOP” to any message, and you can unsubscribe from email communications using the link provided in our emails.
Privacy Policy and SMS Consent
Effective Date: 9/29/24
At Elle Hair LLC (“us,” “we,” or “our”), your privacy is of paramount importance. We are committed to safeguarding your personal information, respecting your communication preferences, and ensuring transparency in how we collect, use, and protect your data.
Information Collection and Use
We may collect the following types of personal information:
• Personal Data: Name, phone number, email address, mailing address, and other identifiers.
• Usage Data: Information such as IP addresses, browser type, time and date of visits, pages viewed, and other diagnostic data to improve our services.
• Cookies and Tracking Technologies: Tools to enhance user experience and monitor activity on our site. You can control cookie preferences through your browser settings.
This information is used to provide you with services, maintain a positive experience, communicate relevant updates, and ensure smooth appointment scheduling and salon interactions.
SMS Opt-In Consent
By providing your phone number and opting in, you consent to receive SMS (text) messages from Elle Society Salon.
Opt-In Methods:
• Physical Forms: Checkbox consent on intake forms.
• Verbal Consent: Documented during interactions with our staff.
• Digital Forms: Checkbox confirmation during online bookings.
Opt-Out Instructions:
You can opt out at any time by replying with “STOP,” “CANCEL,” or “UNSUBSCRIBE.” Upon opting out, you will receive a confirmation message, and no further messages will be sent unless you opt back in.
Message Frequency and Data Rates:
• Message frequency will vary based on engagement.
• Standard message and data rates may apply.
HELP Instructions:
For assistance, reply with “HELP” or contact us at:
• Phone: 503-217-4429
• Email: Ellesocietypdx@gmail.com
• Website: ellesocietysalon.com
Data Sharing with Service Providers
We may share your personal information with trusted third-party providers to deliver services. These providers are required to keep your data secure and use it only for intended purposes.
Data Security and Retention
We employ reasonable measures to protect your data and retain it only as long as necessary for services or legal obligations. Consent records are maintained securely for at least five years.
Additional Policies
5. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Elle Society Salon or its licensors and is protected by copyright laws.
6. User Conduct
When using our website and services, you agree to:
• Provide accurate and up-to-date information.
• Respect the rights of other users and salon staff.
• Avoid using the website for unlawful purposes.
7. Third-Party Services and Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices.
8. Limitation of Liability
Elle Society Salon is not liable for any damages arising from the use of our website or services, including errors, interruptions, or technical issues.
9. Governing Law
These Terms are governed by the laws of Oregon, and any disputes will be resolved in the state or federal courts of Multnomah County, Oregon.
10. Changes to Policies
We may update these policies periodically and will notify you of significant changes through email, SMS, or updates to our website.
Contact Information
For questions or concerns, contact us at:
Elle Society Salon
26938 SE Stark Street, Troutdale, OR 97060
Phone: 503-217-4429
Email: Ellesocietypdx@gmail.com
SMS CONSENT
By providing your phone number and opting in, you consent to receive SMS (text) messages from Elle Society Salon regarding appointments, promotions, and salon updates. These messages are intended to enhance your experience with our salon by keeping you informed and engaged.
Opt-In Methods:
• Physical Forms: Select a checkbox on our intake forms indicating your consent.
• Verbal Consent: Consent provided verbally during interactions with our staff is documented.
• Digital Forms: For online bookings, you confirm your agreement by checking a box next to the opt-in statement.
Opt-Out Instructions:
You may opt out of receiving SMS messages at any time by replying with one of the following keywords:
• STOP
• CANCEL
• UNSUBSCRIBE
Upon opting out, you will receive a confirmation message from Elle Society Salon, after which no further messages will be sent unless you opt back in.
Message Frequency and Data Rates:
• Message frequency will vary based on your engagement with our services.
• Standard message and data rates may apply, depending on your carrier and mobile plan. For details, please check with your mobile service provider.
HELP Instructions:
For assistance, reply with HELP to any SMS message, or contact us directly using the following support information:
• Phone: 503-217-4429
• Email: Ellesocietypdx@gmail.com
• Website: ellesocietysalon.com
Consent Record-Keeping and Data Retention:
We maintain records of all opt-in consents for a minimum of five (5) years or as required by law. These records include the date, time, and method of consent collection and are stored securely, accessible only to authorized personnel.
Changes to This Policy
We may update this policy periodically to reflect changes in our practices, legal requirements, or operational needs. If updates are made, we will notify you through your preferred communication channel (e.g., email or SMS), and the latest version will be available on our website.
Contact Us
If you have questions or concerns about this Privacy Policy or SMS Consent Agreement, please contact us at:
Elle Society Salon
26938 SE Stark Street, Troutdale, OR 97060
Phone: 503-217-4429
Email: Ellesocietypdx@gmail.com